eSIM stands for embedded SIM card. It works exactly like a SIM card, however instead of a physical card, it is now in an electronic form and you can simply scan a QR code from your phone. eSIM is much more convenient because it means you no longer have to switch physical sim cards and you don’t have to worry about losing the small card when you take them out! An important note is that only a select device supports eSIM. See Which devices support eSIM? for more details.

To check if your Apple iOS phone supports eSIM, please see the steps below : 1. Go to Settings > Cellular/ Mobile > Add eSIM 2. If there is an “Add eSIM” button, it generally means your phone is eSIM compatible

To check if your Android phone supports eSIM, please see the steps below:

SAMSUNG:

1. Go to Settings > Connections > SIM Card Manager > Add Mobile Plan/ Add Cellular Plan
2. If the “Add Mobile Plan” or “Add Cellular Plan” button is available, it generally means your phone is eSIM compatible
3. Contact Samsung to confirm eSIM functionality if you are unsure

GOOGLE PIXEL:

1. Go to Settings > Network & Internet
2. If there is a “+” sign at the list of SIMs, it generally means your phone is eSIM compatible
3. Contact Google Pixel to confirm eSIM functionality if you are unsure

OTHER BRANDS

We recommend you to check directly with your phone manufacturer for the easiest way to check eSIM compatibility on your device.

This is because Android is an open-source operating system and each manufacturer usually customize the settings page, making the steps slightly different from each phone model.

Yes! All our eSIMs support tethering/ personal hotspot!

If your personal hotspot does not work, please ensure that the APN settings on the “Personal Hotspot” section are filled. You can find the APN for your eSIM on your voucher.

No, you are not able to top up an eSIM from Flash Global SIM. However, you can purchase a new eSIM and scan the new QR code to get you connected again.