To use an eSIM, the device must be unlocked and supports eSIM. Please see the list below as a guide to see if your device supports eSIM.

APPLE:

Note: iPhone devices from  Hong Kong and China do not have eSIM capability due to country restrictions. We also recommend checking on individual devices: How to check if my Apple/ iOS device supports eSIM?

• iPhone 14
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max
• iPhone 13
• iPhone 13 Mini
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 12
• iPhone 12 Mini
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone XS
• iPhone XS Max
• iPhone XR
• iPhone SE 2022

SAMSUNG:

Note: Many variations of Samsung Galaxy models such as the USA, Hong Kong, S. Korea models and FE models DO NOT support eSIM capability. You can also see: How to check if my Android device supports eSIM?

• Samsung Galaxy S23
• Samsung Galaxy S23+
• Samsung Galaxy S23 Ultra
• Samsung Galaxy S22 5G
• Samsung Galaxy S22+ 5G
• Samsung Galaxy S22 Ultra 5G
• Samsung Galaxy S21 5G
• Samsung Galaxy S21+ 5G
• Samsung Galaxy S21 Ultra 5G
• Samsung Galaxy S20
• Samsung Galaxy S20+
• Samsung Galaxy Z Flip
• Samsung Galaxy Z Flip3 5G
• Samsung Galaxy Z Flip4
• Samsung Galaxy Z Fold
• Samsung Galaxy Z Fold2
• Samsung Galaxy Z Fold3
• Samsung Galaxy Z Fold4
• Samsung Galaxy Note 20
• Samsung Galaxy Note 20+
• Samsung Galaxy Note 20 Ultra

Many of our eSIMs activate as soon as they are installed, even if you have not reached the country of destination. As such, we recommend that you should install/ activate your eSIM the day prior or on the day of your departure.

No, you are not able to top up an eSIM from Travelsim365. However, you can purchase a new eSIM and scan the new QR code to get you connected again.

If you have successfully activated your eSIM but unable to access the internet, please ensure you have the following settings correctly done:

1. Ensure your Cellular Data is turned ON
2. Ensure that your Cellular Data is set to your travelsim365 eSIM
3. Ensure that your Data Roaming is turned ON.

APN stands for “Access Point Name”– the APN should already be automatically entered by your device when you activate your eSIM. However, you may need to check to ensure that the APN is correctly entered.

On iOS devices:

1. Go to Settings > Cellular
2. Select your eSIM > Cellular Data Network
3. Ensure that you type the APN correctly and exactly as you see it on your eSIM voucher
4. You can leave other fields empty

On Android devices:

1. Go to Settings > Network & Internet
2. Go to Mobile Networks > Access Point Names
3. Ensure that you type the APN correctly and exactly as you see it on your eSIM voucher
4. You can leave other fields empty

You will see the error message: “Unable to Complete Cellular Plan Change” for a few reasons. The most common cause is poor internet/ wifi connection- please ensure that your device is connected to a stable internet connection.

Alternatively, check to make sure that you are not installing an eSIM that has already been activated.

eSIM stands for embedded SIM card. It works exactly like a SIM card, however instead of a physical card, it is now in an electronic form and you can simply scan a QR code from your phone.

eSIM is much more convenient because it means you no longer have to switch physical sim cards and you don’t have to worry about losing the small card when you take them out!

An important note is that only a select device supports eSIM.

Travel365 SIM is a one-stop-shop for international eSIM solutions. 

We provide eSIMs to over 170 countries so that wherever you decide to travel to, you can be rest assured you will stay connected to the internet at the most affordable rates.

To check if your Android phone supports eSIM, please see the steps below:

SAMSUNG:

1. Go to Settings > Connections > SIM Card Manager > Add Mobile Plan/ Add Cellular Plan
2. If the “Add Mobile Plan” or “Add Cellular Plan” button is available, it generally means your phone is eSIM compatible
3. Contact Samsung to confirm eSIM functionality if you are unsure

GOOGLE PIXEL:

1. Go to Settings > Network & Internet
2. If there is a “+” sign at the list of SIMs, it generally means your phone is eSIM compatible
3. Contact Google Pixel to confirm eSIM functionality if you are unsure

OTHER BRANDS

We recommend you to check directly with your phone manufacturer for the easiest way to check eSIM compatibility on your device.

This is because Android is an open-source operating system and each manufacturer usually customize the settings page, making the steps slightly different from each phone model.

To check if your Apple iOS phone supports eSIM, please see the steps below:

1. Go to Settings > Cellular/ Mobile > Add eSIM
2. If there is an “Add eSIM” button, it generally means your phone is eSIM compatible

1. Browse through and select the country or region that you are visiting
2. Select the Internet Data/ Quota as desired
3. Select the Validity and make sure this Validity covers the whole of your trip to the particular country/ region
4. Check out and pay using your desired payment method
5. An eSIM voucher with a unique QR code will be sent to your email

The eSIM “Validity” is how long your internet data lasts once you have activated the eSIM. In addition, you must activate your eSIM before the “Scan Before” date which is usually 90 days from the date of your purchase.

Both the “Validity” of the internet data and the “Scan Before” date is clearly written on your eSIM voucher sent to your email.

Most our eSIMs support tethering/ personal hotspot!

If your personal hotspot does not work, please ensure that the APN settings on the “Personal Hotspot” section are filled. You can find the APN for your eSIM on your voucher. Or contact us to check!

A lot of factors can affect your internet speeds, this may include: specific location coverage such as underground, high number of users such as at a sporting event/ concert or priority from the local carrier. 

If you believe it is not caused by such factor, we recommend that you do the following:

1. Ensure Data Roaming is ON
2. Ensure APN is correctly entered
3. Restart your phone by turning it off and on again (not just by toggling airplane mode)
4. Temporarily set the connection to 3G then switch it back to 4G

Data Roaming must be turned on to access the internet using Flash Global SIM. To turn on Data Roaming, follow these steps:

1. Go to Settings > Cellular/ Mobile Network
2. Select your eSIM
3. Switch ON Data Roaming